Shipping policy
The Polished Chics ships Monday through Friday
***Please note, shipping time does not include processing time of up to two business days***
Additionally, please take note of the following:
- The Polished Chics requires that your name and address matches your billing information. If we have difficulties verifying your address, our customer service team will reach out to you to resolve the discrepancy. If after the second attempt we are unable to reach you, your order will be cancelled and your money will be refunded to you.
- If you realize that you entered your shipping address incorrectly, please send an email to thepolishedchics@yahoo.com within 4 hours of submitting your order.
- The Polished Chics requires two business days of processing your payments.
- The Polished Chics is not responsible for lost/stolen packages, damages or any shipping delays caused by USPS, UPS, DHL or any of the other shipping carriers we work with, especially during peak seasons (i.e: Black Friday, Christmas, etc.). Once your package leaves our warehouse, you (our #PolishedChics) are fully responsible for the delivery of your package once your tracking information is sent to you. If your package gets lost or stolen in transit, please file a claim with USPS. We are more than happy to provide any information needed to file your claim.
- Shipping fees are non-refundable. If you refuse any shipments from The Polished Chics, you will be held responsible for the original shipping charges and the cost of returning the package to our warehouse. The charges will be deducted from your merchandise refund.
- The Polished Chics does not ship packages on Saturdays, Sundays, or holidays.
- Our office, warehouse, and couriers are closed during Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Day & New Years Day.
As always, we are super grateful for your purchase and your trust in The Polished Chics. We hope you'll love your new items and we look forward to have you shop with us again! #staypolished